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(888) 552-6775

Available Weekdays at 7am-5pm pst.

Product Questions

How should I care for my MeUndies?

Machine wash on COLD and DELICATE and tumble dry with low heat. Please do not iron, bleach or dry clean.

MeUndies Pro-Tip: For best performance, please hand wash cold and lay flat to dry! This will help to protect the color fastness of the garment as well as the construction of the elastane fiber in the waistband.

When in doubt, follow the care & content label on the garment. Take care of your MeUndies and your MeUndies will take care of you!

What are my MeUndies made of?

All underwear and pajamas styles are knit from Lenzing Modal®, an all-natural, breathable, and exceptionally ecological fabric extruded from naturally rejuvenating Beechwood trees found in the Austrian Alps. The cellulosic properties of Lenzing Modal® fiber naturally inhibit odor-causing bacterial growth, keeping you smelling fresh. This smooth and supple wood fiber gives the fabric a luxurious soft, warm, and cozy feel.

How are my MeUndies made?

From fiber to fabric to garment, MeUndies are eco-friendly!

Lenzing Modal® fiber is extruded from the deep-rooting, “Mother of the Forest,” Beechwood tree. Beechwood trees are extremely resistant and multiply in a very unique way by rejuvenation. The trees actually propagate by themselves, with no artificial irrigations or planting required. Rest assured, our Austrian Beechwood tree forests apply prevailing forestry legislation and are a completely natural and sustainable raw material.

Edelweiss technology ensures the thermal use of wood components is CO2 neutral and energy self-sufficient. Because the wood fiber is produced in a fully integrated facility in Austria, up to 95% of the Lenzing Modal® production materials are recovered, and energy is conserved.

All underwear and the Lounge Pants are manufactured in a GOTS (Global Organic Textile Standard) certified textile manufacturer in Turkey.

What is the Design of the Month?

On the first day of each month, we release a new, limited edition pattern. These premium patterns are $24 or are available at a special price of $16 (33% savings) for our members.

What size am I?

Each product has their own size chart that you can check on the product pages.

Undies

Men's Undies

Men's Undies

Women's Undies

Women's Undies

Socks

Unisex Socks

Tops

Men's Tops

Women's Tops

Bottoms

Men's Lounge Pant

Men's Lounge Pant

French Terry

Unisex French Terry Hoodie & Sweater

Men's French Terry Sweats

Women's French Terry Sweats


Please note: Each size chart lists both chest and waist sizes for tops and bottoms.

Payment Questions

What forms of payment do you accept?

Payments excepted 8117d26c7f4f16fefd38f26e4c91e6a0de403468aac4b865c100d92172b18ad6

We accept all major credit cards including Visa, MasterCard, American Express, and Discover.

Please note that all prices are shown in the United States Dollar (USD). International orders are subject to currency conversion at the time of purchase.

We do not accept personal checks or money orders. Store credits cannot be applied to subscription orders.

Can I send a MeUndies gift to a friend?

Why yes of course - how nice of you! If you'd like to make a purchase for someone, please make sure to update the shipping address at checkout to the desired address in order to send the best gift ever.

You can also purchase a MeUndies Gift Card! Simply go to https://www.meundies.com/giftcard and fill out the necessary information. Upon purchase, your gift card recipient will receive an email with their electronic gift card!

How do I receive a $20 referral credit for referring a friend to MeUndies?

Thanks so much for spreading the word about MeUndies! We love having you as a customer, and we’re so glad you love us enough to tell your friends.

When you invite friends to register for an account at MeUndies.com, you will receive a $20 Referral Credit for each friend who makes a qualified first purchase. Your friend must be a new customer (this offer excludes returning or existing members) and live in a different household

You will only receive a Referral Credit for your friend's first qualified purchase if the purchase was a result of an invite from you via an authorized referral method. If your friend does not click on the personal referral link in their invite email or other invite mechanism to accept your invitation, you may not receive a Referral Credit and we will have no liability to you because there is no discernible way to identify that the purchase resulted from your referral. Both you and your friend must have made a purchase equal or greater than $20 to qualify for the credit reward.

Please allow up to 1-3 business days for the $20 credit to be added to your account after your referred friend places their order. You can monitor you and your friend's progress on your personal dashboard (https://www.meundies.com/invite). If a friend has purchased from your referral link, and referral credit has not been added to your account after this time window, please shoot us an email at support@meundies.com and we’ll get you taken care of.

Is the MeUndies Gift Card an electronic card?

Yes, we believe in being green! MeUndies Gift Cards are delivered via email.

What MeUndies products are eligible to be purchased with my gift card?

It’s your lucky day - your MeUndies Gift Card can be redeemed for any item on our website.

How do I redeem my gift card?

Redeeming your gift card is easy! Simply visit https://www.meundies.com/giftcard and click on "Redeem a Gift Card." On the next page, enter your Gift Card Code and click on the "Submit" button. You can then start shopping!

How do I check the balance of my gift card?

Simply log in to your MeUndies account and click on "Account" on the upper right-hand corner of the page. Your credit balance will appear on the following page, which you can automatically place towards a purchase.

When does my gift card expire?

Your MeUndies Gift Card will never expire, but what are you waiting for? Go use it now: https://www.meundies.com/giftcard!

What if I sent a gift card to my friend and they didn’t receive it?

Please make sure your friend has checked all folders in their email inbox. For example, if your friend is a Gmail account holder, our email alerting them of their gift card may end up in their "Promotions" inbox tab. If your friend uses Yahoo!, Hotmail, AOL or another email provider, and they don't think they've received their gift card, it wouldn't hurt to have them check their "Spam" or "Junk" mail folders.

You can also give us a call at (888) 552-6775 or email us at support@meundies.com and we'll be happy to help!

How do I enter a reward code?

Your reward code can be entered on the Shopping Cart Page. Select the "ADD A REWARD CODE" field directly above the "Proceed to Checkout" button.

Please note: Only one reward code can be applied per purchase.

Order Questions

What if I need to change or cancel my order?

We process orders as quickly as possible, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at (888) 552-6775 Monday through Friday from 9am-5pm PT.

What’s my order status?

Once your order has shipped, you will receive an email with a USPS tracking number to track your package from our warehouse directly to your door.

Shipping Questions

Where do you ship?

We ship all orders from our warehouse in Los Angeles, CA to everywhere in the world including PO Boxes and all military locations via their APO, FPO, and DPO addresses.

How much does shipping cost?

We provide free shipping on all U.S. and Canadian orders. All other international orders have a flat rate of $12 per order.

Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

How long does it take for my order to arrive?

  • Orders are processed within 1-2 business days before shipping.
  • US orders are shipped via DHL (with final delivery by the USPS) and arrive within 2-7 business days.
  • Canadian orders are shipped via USPS and arrive within 1-3 weeks.
  • All other international orders are shipped via DHL and arrive within 6-10 business days.

Please note:
  • Orders shipped to Alaska, Hawaii and Puerto Rico arrive within 7 business days via DHL.
  • Orders shipped to Guam and APO/FPO addresses arrive within 10 business days via DHL.
  • For subscription orders and during holidays, orders take 1-3 business days to be processed before shipping.
  • Currently, we do not offer expedited shipping on MeUndies orders.

Return Questions

What is the MeUndies 100% Satisfaction Guarantee on your first pair of undies?

For your first pair (1) of undies (Boxer Brief, Trunk, Men's Brief, The Boxer, Cheeky Brief, Bikini, Modal Thong, Boyshort, and Modal Lace Thong), we’ll provide a full return or exchange within 90 days- no questions asked. Please email support@meundies.com or call (888) 552-6775 to start the process.

Please note: The 100% Satisfaction Guarantee does not apply to packs, and only applies to your first single (1) pair.

What is your return policy?

Your first pair of underwear is covered under our 100% Satisfaction Guarantee. 

For all subsequent underwear purchases, returns are accepted within 90 days of you receiving the product if they are: unworn, unwashed, and in the original condition you received them. 

For all other products, (The French Terry Collection, The Lounge Pant, Men's and Women's Tees, and Socks) returns are accepted within 90 days of you receiving the product if they are: unwashed and in the original condition you received them. 

Email support@meundies.com or call (888) 552-6775 to start the process. 

For U.S. orders, we offer free return postage. For all international orders, including Canadian orders, return postage is not provided.

Subscription Questions

How does the subscription plan work?

As a member, you unlock special pricing (up to 33% savings), automatically receive your MeUndies every month, and gain access to our new, limited edition Design of the Month patterns.

To enroll, select “Subscribe & Save” on the desired product page. A confirmation of your subscription plan will appear. To finalize, click on the “Add To Cart And Subscribe” button and check out.

If you'd like to change or cancel your subscription, please click here.

When am I charged for my subscription?

If you enrolled in a monthly subscription before 9/29/16, your card will be charged and your order will be processed on the 6th of every month until 11/1/16. Beginning 11/1/16, your card will be charged and your order will be processed on the anniversary of when your first subscription order processed. If your anniversary date is the 29th of the month or later, however, your anniversary date will be the 28th of the month.

Starting on 9/29/16, for all new monthly subscription plans, your card will be charged and your order will be processed on your anniversary date. If your anniversary date is the 29th of the month or later, however, your anniversary date will be the 28th of the month.

How do I change or cancel my subscription?

If you'd like to change or cancel your subscription plan, please log in to your MeUndies account and select the "Subscriptions" tab. From this tab, you can update your subscription order, skip your next order, or unsubscribe at any time.

Please note: For future subscription renewal orders before 11/1/16, please modify or cancel your subscription plan by the 5th to avoid being charged.

For future subscription renewal orders after 11/1/16, please modify or cancel your subscription plan by the day before your anniversary date to avoid being charged.
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TERMS OF SERVICE

Effective Date: August 22, 2016

Welcome to the MeUndies.com Site administered by MeUndies, Inc. (“MeUndies”, “we”, “us” or “our”). PLEASE READ THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT”) CAREFULLY. THE AGREEMENT CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU AND MEUNDIES AND STATES THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE WEBSITE AND THE SERVICES OFFERED ON THE WEBSITE.

PLEASE BE AWARE THAT SECTION 15 OF THIS AGREEMENT, BELOW, CONTAINS PROVISIONS GOVERNING HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF THIS AGREEMENT. IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS.

Any dispute or claim relating in any way to your use of the Site will be governed and interpreted by and under the laws of the state of California, consistent with the federal arbitration act, without giving effect to any principles that provide for the application of the law of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from this Agreement.

By accessing or using the site located at https://www.meundies.com/ (“Site”) in any way (including using the resources available or enabled via the Site, checking a box or using any other consent protocol presented on our Site to indicate your assent to this Agreement, and/or completing the registration process, you hereby represent that (1) you have read, understand, and agree to be bound by this Agreement and any future amendments and additions to this Agreement as published from time to time at www.meundies.com/termsofservice, (2) you are of legal age in the jurisdiction in which you reside to form a binding contract with MeUndies, and (3) you have the authority to enter into the Agreement. If you do not agree to be bound by the Agreement, you may not access or use the Site.

Subject to Section 15(i) of this Agreement, we reserve the right to change the terms and conditions of this Agreement at any time. Those changes will go into effect on the effective date shown in the revised Agreement. If we change this Agreement, we will give you notice by posting the revised Agreement on the Site. We encourage you to check this Agreement from time to time to see if it has been updated. YOUR CONTINUED USE OF THE SITE FOLLOWING POSTING OF CHANGES TO THIS AGREEMENT INDICATES YOUR ACCEPTANCE OF SUCH CHANGES.

  1. USE OF SITE. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Except as permitted above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests. You agree not to upload, distribute, or publish any content or material through this Site that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, or other harmful code or properties. Submissions or opinions expressed on this Site are that of the individual expressing such submission or opinion and may not reflect our opinions. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. You will be responsible for all access to and use of this Site by anyone using your password and login name, including all communications and obligations incurred, whether or not such access was actually approved by you. You are responsible for protecting the security and confidentiality of the password and identification assigned to you. Please notify us immediately of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
  2. REVIEWS AND COMMENTS. Except as otherwise provided elsewhere in this Agreement or on the Site, you agree that we have the right to use anything that you submit or post to the Site and/or provide us, including without limitation, ideas, questions, reviews, comments, and suggestions (collectively, "Submissions"). You hereby grant us the royalty-free, worldwide, perpetual, irrevocable, sublicenseable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, translate, modify, reverse-engineer, disassemble, or create derivative works from such Submissions by any means and in any form. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also hereby grant us the right to use the name that you submit with any review, comment, or other content in connection with such review, comment, or content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other content that you post on this Site and that use of your reviews, comments, or other content by us will not infringe upon or violate the rights of any third party. You agree not to use a false e-mail address, pretend to be someone other than yourself, or mislead us or any third parties in regards to the origin of any Submissions or content. We have the right to remove or edit any Submissions for any reason.
  3. INTELLECTUAL PROPERTY. The content of this Site, including all text, images, graphics, publications, audio clips, and software, and the assembly and arrangement of such items (collectively, "Content"), belongs exclusively to MeUndies, Inc. or its affiliates and is protected by U.S. and international copyright laws. MEUNDIES.COM, MEUNDIES, MEUNDIES – 100% COMFORT (and design), and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of MeUndies, Inc., or its affiliates. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in metatags without prior explicit consent.
  4. PAYMENT TERMS AND MONTHLY SUBSCRIPTIONS. MeUndies accepts credit card payments only. You agree to pay all fees charged to your account based on charges and billing terms in effect as shown on the payment page on the Site. You are also responsible for paying any sales and use taxes and shipping and handling fees that may apply to your purchase and you authorize MeUndies or the third party payment processing service provider that we engage to charge your credit card for any such taxes and fees. All payments shall be made by credit card in advance prior to shipping any products. If your credit card cannot be charged for any reason, MeUndies reserves the right to either suspend or terminate your purchase. All sales and payments will be in US Dollars.

IMPORTANT NOTICE: MONTHLY SUBSCRIPTION FEES WILL BE AUTOMATICALLY CHARGED TO YOUR CREDIT CARD ON FILE EACH MONTH. If you sign up for a monthly subscription with MeUndies (“Subscription”), we will charge your credit card as described below:

IF YOU SIGNED UP FOR A SUBSCRIPTION ON OR PRIOR TO SEPTEMBER 29, 2016: We will automatically renew your Subscription on the 6th day of the month. Beginning November 1, 2016, we will automatically renew your Subscription on the day of the month that your first Subscription order was processed (“Subscription Anniversary Date”), provided however that if your Subscription Anniversary Date is on the 29th of the month or later, your Subscription Anniversary Date will be treated as the 28th of the month. Thereafter, we will automatically renew your Subscription on your Subscription Anniversary Date each month and, as authorized by you when you consent to enroll in our Subscription program during the purchase process, we will charge your credit card with the applicable Subscription fee and any shipping and handling costs and sales or similar taxes that may be imposed on your Subscription fee payments. Each Subscription renewal period will depend upon the Subscription plan you have chosen.

IF YOU SIGNED UP FOR A SUBSCRIPTION AFTER SEPTEMBER 29, 2016: We will automatically renew your Subscription on your Subscription Anniversary Date, provided however that if your Subscription Anniversary Date is on the 29th of the month or later, your Subscription Anniversary Date will be treated as the 28th of the month. Thereafter, we will automatically renew your Subscription on your Subscription Anniversary Date each month and, as authorized by you when you consent to enroll in our Subscription program during the purchase process, we will charge your credit card with the applicable Subscription fee and any shipping and handling costs and sales or similar taxes that may be imposed on your Subscription fee payments.

SUBSCRIPTION MODIFICATION OR CANCELLATION. You may modify or cancel your Subscription at any time by logging on to your account within MeUndies.com. To modify or cancel a Subscription, please log in to your account on the Site and edit your subscription by clicking “skip” or “unsubscribe”. Until October 6, 2016, all such requests must be received by the fifth (5th) day of the month and any such requests received after the fifth (5th) of the month shall take effect the following month. After October 6, 2016, all such requests must be received at least one (1) day before your Subscription Anniversary Date and any such requests received after such date shall take effect the following month. If you have any problems, please email support@meundies.com. The Subscription information can also be found at  https://www.meundies.com/subscribe.

  1. GIFT CARDS. The following terms under the “Gift Cards” heading relate to you as the purchaser or user of gift cards from the Site (“Gift Cards”). IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT PURCHASE GIFT CARDS THROUGH THE SITE.
    1. Purchasing and Redemption. By purchasing Gift Cards on the Site, you certify and represent to MeUndies that the activities in connection with which the Gift Cards will be used will comply with this Agreement and all applicable laws, rules, and regulations, and that the Gift Cards will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to consumers or MeUndies, including its investors, officers, employees, agents, servants, assignees, subsidiaries, or any other MeUndies-related entity. An account is not required in order to purchase a Gift Card. If the Gift Card is purchased for an individual other than you, the recipient of the Gift Card shall be notified via email at the email address you provide during the purchase. In the event the recipient does not have an account at the time of receiving the email, they will be prompted to create an account in order to redeem the Gift Card. An account is required in order to redeem a Gift Card.
  2. You may purchase Gift Cards for any value between $10 and $300 US dollars. The amount of the Gift Card you purchase shall be charged to you according to your selected payment option when you confirm the purchase of the Gift Card. If the purchase of a Gift Card is part of a promotional campaign wherein purchase of a Gift Card at a pre-determined dollar amount is awarded with additional Site credits, these credits shall only be available for use after the total amount of Gift Cards has been exhausted. In all circumstances credits shall be used only after the exhaustion of Gift Cards. Personal information that you provide in connection with the purchase or redemption of Gift Cards will be governed by the MeUndies Privacy Policy. Gift Cards may only be redeemed toward the purchase of eligible products on the Site. Redemption of Gift Cards on the Site is subject to change in MeUndies’ sole discretion. Purchases are deducted from the Gift Card balance. Any unused balance will be placed in the recipient's MeUndies account when redeemed. If an order exceeds the amount of the Gift Card, the balance must be paid with a credit card or other payment method accepted by MeUndies. You may be able to obtain your gift card balance by contacting MeUndies customer service at support@meundies.com. The Gift Card balance relayed to you by a MeUndies customer service agent is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase online, but there may be occasions when the updated balance is delayed for a period of time. Gift Cards never expire AND THERE IS NO DORMANCY FEE.

    1. Use and Limitations. Gift Cards cannot be used to purchase other gift cards. To the fullest extent of the law, Gift Cards cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. Unused Gift Card balances in an account may not be transferred. Unless otherwise required by law, Gift Cards are not returnable or refundable for cash. If applicable law permits the card-holder cash-out a Gift Card, such request may be made to support@meundies.com. To the fullest extent of the law, Gift Cards may not be sold or bartered to third parties. Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising, or other promotional activities (including without limitation via Sites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain MeUndies’ prior written approval. Use of MeUndies’ name, logo, trade dress (including any image/likeness of the Gift Cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of MeUndies Gift Cards is strictly prohibited. Furthermore, the use of MeUndies Gift Cards in any manner that states or implies that any person, Site, business, product, or service is endorsed or sponsored by, or otherwise affiliated with, MeUndies, or any of its subsidiaries or affiliates is prohibited.
    2. Risk of Loss. If your Gift Card is lost or stolen, immediately contact customer service at support@meundies.com. Your Gift Card will be cancelled and after an internal investigation, we will issue a new Gift Card with the remaining balance, if any. Lost or stolen Gift Cards cannot be replaced without the original confirmation email sent to the email account provided to MeUndies. MeUndies and its affiliates shall have no liability to you for: lost or stolen Gift Cards; or use of any Gift Cards by third parties through your account that is not attributable to the negligence or misconduct of MeUndies. You are responsible for keeping the username and password for your account safe and for any activity conducted under your account that is not attributable to the negligence or misconduct of MeUndies. Notwithstanding the above, the risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission to the purchaser, recipient, or delivery to the carrier, whichever is first and/or applicable. The Gift Cards never expire, nor is there a dormancy fee, but we are not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission for reasons not attributable to the negligence or intentional or reckless misconduct of MeUndies.
    3. Fraud. If your Gift Card is lost or stolen, immediately contact customer service at support@meundies.com. Your Gift Card will be cancelled and after an internal investigation, we will issue a new Gift Card with the remaining balance, if any. Lost or stolen Gift Cards cannot be replaced without the original confirmation email sent to the email account provided to MeUndies. MeUndies and its affiliates shall have no liability to you for: lost or stolen Gift Cards; or use of any Gift Cards by third parties through your account that is not attributable to the negligence or misconduct of MeUndies. You are responsible for keeping the username and password for your account safe and for any activity conducted under your account that is not attributable to the negligence or misconduct of MeUndies. Notwithstanding the above, the risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission to the purchaser, recipient, or delivery to the carrier, whichever is first and/or applicable. The Gift Cards never expire, nor is there a dormancy fee, but we are not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission for reasons not attributable to the negligence or intentional or reckless misconduct of MeUndies.
    4. Issuer. Gift Cards are issued by MeUndies, Inc., a Delaware corporation.
  3. TYPOGRAPHICAL ERRORS. We have the right to refuse or cancel orders or subscriptions if a product or information is listed on the Site with a typographical error that incorrectly identifies the true price or service conditions of a product or service. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge and you agree that a credit is your sole remedy.
  4. TERMINATION. We have the right to terminate the Agreement or revoke any and all of your rights granted under the Agreement with or without prior written notice. Upon termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement will not affect the respective rights and obligations of the parties arising before the date of termination.
  5. INTERNATIONAL USE. This Site can be accessed from countries other than the United States, but may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.
  6. DISCLAIMER OF WARRANTIES. TO THE FULLEST EXTENT OF THE LAW, MEUNDIES DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARISING FROM OR RELATED TO USE OF THE SITE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, AND THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS AND INACCURACIES IN THE INFORMATION OR OTHER MATERIALS THAT ARE AVAILABLE ON OR THROUGH THE SITE. THE FOREGOING DISCLAIMER OF WARRANTY DOES NOT EXTEND TO THE PRODUCTS SOLD ON THE SITE, WHICH ARE SUBJECT TO SEPARATE TERMS OF SALE POLICIES. FOR MORE INFORMATION ABOUT THE PRODUCT TERMS OF SALE, SEE OUR FAQS RELATED TO OUR PRODUCTS AT https://meundies.com/help. SOME JURISDICTIONS DO NOT ALLOW FOR EXCLUSION OF IMPLIED WARRANTIES, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.
  7. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT OF THE LAW, YOU AGREE THAT MEUNDIES, ITS AFFILIATES, AGENTS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY PERSONAL INJURY OR FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. THE CUMULATIVE LIABILITY OF MEUNDIES TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, OR YOUR USE OF THE SITE, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID TO MEUNDIES BY YOU DURING THE ONE-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY OR (B) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT EXTEND TO CLAIMS FOR DAMAGES FOR PERSONAL INJURY OR PROPERTY DAMAGE BY USERS WHO RESIDE IN THE STATE OF NEW JERSEY OR TO CLAIMS BY NEW JERSEY RESIDENTS FOR ANY DAMAGES CAUSED BY MEUNDIES’ FRAUD, DECEPTION, FALSE PROMISE, MISREPRESENTATION, OMMISSION OF ANY MATERIAL FACT OR INTENTIONAL OR RECKLESS MISCONDUCT.
  8. BASIS OF THE BARGAIN. You acknowledge and understand that the warranty disclaimers and limitations of liability set forth in sections 9 and 10 form an essential basis of the agreement between the parties hereto, that the parties have relied upon such disclaimers and limitations of liability, and that absent such disclaimers and limitations of liability, the terms and conditions of this Agreement would be substantially different.
  9. INDEMNIFICATION. You agree to indemnify and hold harmless MeUndies, its affiliates, and their respective officers, directors, employees, and agents (the “Indemnified Parties” ) from any and all liabilities, claims, expenses and damages, including reasonable attorneys' fees and costs, arising out of or in any way related to your breach of this Agreement, your use of the Site or in connection with your account or any other person's use or access to your account, with or without your permission. This provision does not require you to indemnify any Indemnified Party for any unconscionable commercial practice by such party, or for such party’s negligence, intentional or reckless misconduct, fraud, deception, false promise, misrepresentation or omission of any material fact in connection with the Site. You agree that the provisions in this section will survive any termination of your account, this Agreement, or your access to the Site.
  10. EXTERNAL LINKS. This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
  11. EXCLUSIVE VENUE. To the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and MeUndies agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in either a small claims court of competent jurisdiction or the state or federal courts located in Los Angeles, California.
  12. DISPUTE RESOLUTION. Please read the following arbitration agreement in this Section (“Arbitration Agreement”) carefully.  It requires you to arbitrate disputes with MeUndies and limits the manner in which you can seek relief from us.
    1. Applicability of Arbitration Agreement. You agree that any dispute or claim relating in any way to your access or use of the Website, to any products sold or distributed through the Website, MeUndies’ consumer marketing or advertising practices, or to any aspect of your consumer relationship with MeUndies, will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or MeUndies may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of this Agreement or any prior version of this Agreement.
  13. IF YOU AGREE TO ARBITRATION WITH MEUNDIES, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY LAWSUIT FILED AGAINST MEUNDIES ALLEGING CLASS, COLLECTIVE, AND/OR REPRESENTATIVE CLAIMS ON YOUR BEHALF. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST THE COMPANY IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING WHETHER TO ACCEPT THIS AGREEMENT, INCLUDING THIS ARBITRATION AGREEMENT.

    1. Arbitration Rules and Forum. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim and the relief sought to our registered agent at 3650 Holdrege Ave., Los Angeles, CA 90016. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider.   Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/ all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing and/or other fees and cannot obtain a waiver from JAMS, MeUndies will pay them for you. In addition, MeUndies will reimburse all such JAMS’s filing, administrative, hearing and/or other fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, MeUndies will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous.

    You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the country where you live or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

    1. Authority of Arbitrator. The arbitrator, and not any federal, state or local court or agency shall have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and MeUndies. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties.  The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Agreement (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded.  The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have.  The award of the arbitrator is final and binding upon you and us.
    2. Waiver of Jury Trial. YOU AND MEUNDIES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and MeUndies are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 15(a) above.  An arbitrator can award on an individual basis the same damages and relief as a court and must follow this Agreement as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
    3. Waiver of Class or Consolidated Actions. YOU AND MEUNDIES AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. In the event that this subparagraph is deemed invalid or unenforceable neither you nor we are entitled to arbitration and instead claims and disputes shall be resolved in a court as set forth in Section 14.
    4. 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to the following address: MeUndies, Attn: Legal Department, 3650 Holdrege Ave., Los Angeles, CA 90016, within 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your MeUndies username (if any), the email address you used to set up your MeUndies account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
    5. Severability. Subject to Section 15(e), if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.
    6. Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with MeUndies.
    7. Modification. Notwithstanding any provision in this Agreement to the contrary, we agree that if MeUndies makes any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to MeUndies.

  14. MISCELLANEOUS.
    1. Severability/Waiver. Subject to Section 15(e), if any these provisions will be deemed invalid, void, or for any reason unenforceable, that condition will not affect the validity and enforceability of any remaining provision. No delay or omission by either party hereto to exercise any right or power occurring upon any noncompliance or default by the other party with respect to any of the terms of this Agreement shall impair any such right or power or be construed to be a waiver thereof. The terms and conditions of this Agreement may be waived only in writing and only by the party that is entitled to the benefits of the term(s) or condition(s) being waived.
    2. Our Address. Please direct any questions, comments or suggestions regarding this Site to: MeUndies, Inc., 3650 Holdrege Ave., Los Angeles, CA 90016, or call (888) 552-6775, or email support@meundies.com.
    3. Notice. Where MeUndies requires that you provide an email address, you are responsible for providing MeUndies with your most current email address. In the event that the last email address you provided to MeUndies is not valid, or for any reason is not capable of delivering to you any notices required or permitted by this Agreement, MeUndies’ dispatch of the email containing such notice will nonetheless constitute effective notice. You may give notice to MeUndies at the following address: 3650 Holdrege Ave., Los Angeles, CA 90016. Such notice shall be deemed given when received by letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail at the above address.
    4. Procedure for Making Claims of Copyright Infringement. It is the MeUndies’ policy to terminate privileges of any user who repeatedly infringes copyright upon prompt notification to MeUndies by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Sites in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of the location on the Site of the material that you claim is infringing; (d) your address, telephone number and e-mail address; (e) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Contact information for our Copyright Agent for notice of claims of copyright infringement is as follows: Attn: Copyright Agent, 3650 Holdrege Ave., Los Angeles, CA 90016.
    5. Electronic Communications. The communications between you and MeUndies use electronic means, whether you visit the Site or send us emails, or whether we post notices on the Site or communicate with you via email. For contractual purposes, you (1) consent to receive communications from MeUndies in an electronic form, and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that MeUndies provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your statutory rights.
    6. Notice to California Customers. Under California Civil Code Section 1789.3, customers from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
    7. Entire Agreement. This Agreement is the final complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

Privacy

1. Disclaimer & Privacy Policy

The information we collect through our Site helps us provide you with information specific to your needs and interests. This privacy policy (the "Privacy Policy") covers the MeUndies website (the “Site”). Please read below to review our Privacy Policy and the types of information we gather through our Site. By visiting the Site you are agreeing that you accept the practices described in this Privacy Policy.

2. What Security Procedures Does MeUndies Use To Protect Personal Information?

We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your Personal Information. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your Personal Information to the employees, agents, and officers of MeUndies who need the information for their jobs.

3. Will MeUndies Disclose Information To Outside Parties?

MeUndies may share information with its subsidiaries and other affiliated companies, and with other carefully selected vendors and business partners with whom we work (collectively, "Site Affiliates"). This includes companies that offer affinity, frequent-user, and reward programs; and, companies that perform marketing services and other business operations for us (including providing goods and services to our users, as necessary to complete transactions you request). All companies that act on our behalf are contractually obligated to keep all information confidential and to use the customer information only to provide the services we ask them to perform for you and us. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third party vendors, but these statistics do not include Personal Information. We may disclose Personal Information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; or (c) to act in an emergency to protect the personal safety of users of our Site or the public. On a limited basis, we may also disclose your Personal Information to certain Site Affiliates for their use in contacting you, when we reasonably believe their products or services are complementary to your interests or MeUndies’ business.

4. External Links

We are not responsible for how other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party Site linked to our Site, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party Sites.

5. Collection Of Information From Children

MeUndies does not direct any content specifically to children. Users of our Site are required to be at least 18 years old or have their parents consent.

6. Consent To Processing In The United States

By providing any Personal Information to MeUndies, all users, including, without limitation, users in Canada and the member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with MeUndies’ standard operations, including the collection, storage, and processing of such information in the United States of America.

7. Your California Privacy Rights

As provided by California Civil Code Section 1798.83, a California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes ("California customer") is entitled to request information about whether the business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of Personal Information that were disclosed. However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing customer's Personal Information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of Personal Information and providing a cost free means to exercise that right. Except as expressly stated in this Privacy Policy, we do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure -- typically by opting in to receive information from a third party that is participating in some activity describes on our site. If you do ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific activity, as we do not share information with any third party on a continual basis. To prevent disclosure of your Personal Information for use in direct marketing by a third party, do not opt in to such use when you provide Personal Information on our site. Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party's privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.

However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing customer’s Personal Information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of Personal Information and providing a cost free means to exercise that right.

California customers may request further information about our compliance with this law by emailing privacy@meundies.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.

8. Modification And Notification Of Changes

MeUndies may at our sole discretion edit this Privacy Policy.

9. In Summary

MeUndies is committed to protecting your privacy. The information collected from our Site enables us to understand our customer and our market, which in turn allows us to deliver our highest level of service to our past, current and future customers.

If you have questions or suggestions regarding this Privacy Policy please send an email message to privacy@meundies.com