How should I care for my MeUndies?
MeUndies Pro-Tip: For best performance, please hand wash cold and lay flat to dry! This will help to protect the color fastness of the garment as well as the construction of the elastane fiber in the waistband.
When in doubt, follow the care & content label on the garment. Take care of your MeUndies and your MeUndies will take care of you!
What are my MeUndies made of?
How are my MeUndies made?
Lenzing Modal® fiber is extruded from the deep-rooting, “Mother of the Forest,” Beechwood tree. Beechwood trees are extremely resistant and multiply in a very unique way by rejuvenation. The trees actually propagate by themselves, with no artificial irrigations or planting required. Rest assured, our Austrian Beechwood tree forests apply prevailing forestry legislation and are a completely natural and sustainable raw material.
Edelweiss technology ensures the thermal use of wood components is CO2 neutral and energy self-sufficient. Because the wood fiber is produced in a fully integrated facility in Austria, up to 95% of the Lenzing Modal® production materials are recovered, and energy is conserved.
All underwear and the Lounge Pants are manufactured in a GOTS (Global Organic Textile Standard) certified textile manufacturer in Turkey.
What is the Design of the Month?
What size am I?
Unisex French Terry Hoodie & Sweater
Men's French Terry Sweats
Women's French Terry Sweats
Please note: Each size chart lists both chest and waist sizes for tops and bottoms.
What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
Please note that all prices are shown in the United States Dollar (USD). International orders are subject to currency conversion at the time of purchase.
We do not accept personal checks or money orders.
Can I send a MeUndies gift to a friend?
You can also purchase a MeUndies Gift Card! Simply go to https://www.meundies.com/giftcard and fill out the necessary information. Upon purchase, your gift card recipient will receive an email with their electronic gift card!
How do I receive a $20 referral credit for referring a friend to MeUndies?
When you invite friends to register for an account at MeUndies.com, you will receive a $20 Referral Credit for each friend who makes a qualified first purchase. Your friend must be a new customer (this offer excludes returning or existing members) and live in a different household
You will only receive a Referral Credit for your friend's first qualified purchase if the purchase was a result of an invite from you via an authorized referral method. If your friend does not click on the personal referral link in their invite email or other invite mechanism to accept your invitation, you may not receive a Referral Credit and we will have no liability to you because there is no discernible way to identify that the purchase resulted from your referral. Both you and your friend must have made a purchase equal or greater than $20 to qualify for the credit reward.
Please allow up to 1-3 business days for the $20 credit to be added to your account after your referred friend places their order. You can monitor you and your friend's progress on your personal dashboard (https://www.meundies.com/invite). If a friend has purchased from your referral link, and referral credit has not been added to your account after this time window, please shoot us an email at firstname.lastname@example.org and we’ll get you taken care of.
Is the MeUndies Gift Card an electronic card?
What MeUndies products are eligible to be purchased with my gift card?
How do I redeem my gift card?
How do I check the balance of my gift card?
When does my gift card expire?
What if I sent a gift card to my friend and they didn’t receive it?
You can also give us a call at (888) 552-6775 or email us at email@example.com and we'll be happy to help!
How do I enter a reward code?
Please note: Only one reward code can be applied per purchase.
What if I need to change or cancel my order?
What’s my order status?
Where do you ship?
How much does shipping cost?
Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.
How long does it take for my order to arrive?
- Domestic orders are shipped via FedEx and arrive within 2-7 business days.
- Canadian orders are shipped via USPS and arrive within 1-3 weeks.
- All other international orders are shipped via USPS and arrive within 2-4 weeks.
- Orders typically take 1-2 business days to be processed before shipping.
- For subscription orders and during holidays, orders take 1-3 business days to be processed before shipping.
- Currently, we do not offer expedited shipping on MeUndies orders.
What is the MeUndies 100% Satisfaction Guarantee on your first pair of undies?
Please note: The 100% Satisfaction Guarantee does not apply to packs, and only applies to your first single (1) pair.
What is your return policy?
For all subsequent individual pairs of underwear, returns are accepted within 90 days of you receiving the product if they are: unworn, unwashed, and in the original condition you received them.
For all other products, (The French Terry Collection, The Lounge Pant, Men's and Women's Tee's, and Socks) returns are accepted within 90 days of you receiving the product if they are: unwashed and in the original condition you received them.
Please note: Packs are not eligible for exchanges or refunds.
Email firstname.lastname@example.org or call (888) 552-6775 to start the process.
For U.S. orders, we offer free return postage. For all international orders, including Canadian orders, return postage is not provided.
How does the subscription plan work?
To enroll, select “Subscribe & Save” on the desired product page. A confirmation of your subscription plan will appear. To finalize, click on the “Add To Cart And Subscribe” button and check out.
If you'd like to change or cancel your subscription, please click here.
Please note: If you sign up as a member between the 1st and the 6th of the month, we automatically enroll you in the following month. For example, if you become a member on August 1st, your first order will be processed on August 1st and shipped shortly after. Your next order will be automatically processed on September 6th.
When am I charged for my subscription?
How do I change or cancel my subscription?
Please note: If you’d like to change or cancel your subscription plan, please make any updates by the 5th of the month. For example, if you'd like to update your subscription order that is scheduled to be processed on October 6th, please make any necessary changes by October 5th.