How should I care for my MeUndies?
Machine wash on COLD and DELICATE and tumble dry with low heat. Please do not iron, bleach or dry clean.
MeUndies Pro-Tip: For best performance, please hand wash cold and lay flat to dry! This will help to protect the color fastness of the garment as well as the construction of the elastane fiber in the waistband.
When in doubt, follow the care & content label on the garment. Take care of your MeUndies and your MeUndies will take care of you!
What are my MeUndies made of?
All underwear and pajamas styles are knit from Lenzing Modal®, an all-natural, breathable, and exceptionally ecological fabric extruded from naturally rejuvenating Beechwood trees found in the Austrian Alps. The cellulosic properties of Lenzing Modal® fiber naturally inhibit odor-causing bacterial growth, keeping you smelling fresh. This smooth and supple wood fiber gives the fabric a luxurious soft, warm, and cozy feel.
How are my MeUndies made?
From fiber to fabric to garment, MeUndies are eco-friendly!
Lenzing Modal® fiber is extruded from the deep-rooting, “Mother of the Forest,” Beechwood tree. Beechwood trees are extremely resistant and multiply in a very unique way by rejuvenation. The trees actually propagate by themselves, with no artificial irrigations or planting required. Rest assured, our Austrian Beechwood tree forests apply prevailing forestry legislation and are a completely natural and sustainable raw material.
Edelweiss technology ensures the thermal use of wood components is CO2 neutral and energy self-sufficient. Because the wood fiber is produced in a fully integrated facility in Austria, up to 95% of the Lenzing Modal® production materials are recovered, and energy is conserved.
All underwear and the Lounge Pants are manufactured in a GOTS (Global Organic Textile Standard) certified textile manufacturer in Turkey.
What is the Design of the Month?
On the first day of each month, we release a new, limited edition pattern. These premium patterns are $24 or are available at a special price of $16 (33% savings) for our members.
What size am I?
What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
Please note that all prices are shown in the United States Dollar (USD). International orders are subject to currency conversion at the time of purchase.
We do not accept personal checks or money orders. Store credits cannot be applied to subscription orders.
Can I send a MeUndies gift to a friend?
Why yes of course - how nice of you! If you'd like to make a purchase for someone, please make sure to update the shipping address at checkout to the desired address in order to send the best gift ever.
You can also purchase a MeUndies Gift Card! Simply go to https://www.meundies.com/giftcard
and fill out the necessary information. Upon purchase, your gift card recipient will receive an email with their electronic gift card!
How do I receive a $20 referral credit for referring a friend to MeUndies?
Thanks so much for spreading the word about MeUndies! We love having you as a customer, and we’re so glad you love us enough to tell your friends.
When you invite friends to register for an account at MeUndies.com, you will receive a $20 Referral Credit for each friend who makes a qualified first purchase. Your friend must be a new customer (this offer excludes returning or existing members) and live in a different household
You will only receive a Referral Credit for your friend's first qualified purchase if the purchase was a result of an invite from you via an authorized referral method. If your friend does not click on the personal referral link in their invite email or other invite mechanism to accept your invitation, you may not receive a Referral Credit and we will have no liability to you because there is no discernible way to identify that the purchase resulted from your referral. Both you and your friend must have made a purchase equal or greater than $20 to qualify for the credit reward.
Please allow up to 1-3 business days for the $20 credit to be added to your account after your referred friend places their order. You can monitor you and your friend's progress on your personal dashboard (https://www.meundies.com/invite
). If a friend has purchased from your referral link, and referral credit has not been added to your account after this time window, please shoot us an email at firstname.lastname@example.org
and we’ll get you taken care of.
Is the MeUndies Gift Card an electronic card?
Yes, we believe in being green! MeUndies Gift Cards are delivered via email.
What MeUndies products are eligible to be purchased with my gift card?
It’s your lucky day - your MeUndies Gift Card can be redeemed for any item on our website.
How do I redeem my gift card?
Redeeming your gift card is easy! Simply visit https://www.meundies.com/giftcard
and click on "Redeem a Gift Card." On the next page, enter your Gift Card Code and click on the "Submit" button. You can then start shopping!
How do I check the balance of my gift card?
Simply log in to your MeUndies account and click on "Account" on the upper right-hand corner of the page. Your credit balance will appear on the following page, which you can automatically place towards a purchase.
When does my gift card expire?
What if I sent a gift card to my friend and they didn’t receive it?
Please make sure your friend has checked all folders in their email inbox. For example, if your friend is a Gmail account holder, our email alerting them of their gift card may end up in their "Promotions" inbox tab. If your friend uses Yahoo!, Hotmail, AOL or another email provider, and they don't think they've received their gift card, it wouldn't hurt to have them check their "Spam" or "Junk" mail folders.
You can also give us a call at (888) 552-6775
or email us at email@example.com
and we'll be happy to help!
How do I enter a reward code?
Your reward code can be entered on the Shopping Cart Page. Select
the "ADD A REWARD CODE" field directly above the "Proceed to
Please note: Only one reward code can be applied per purchase.
What if I need to change or cancel my order?
We process orders as quickly as possible, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at
Monday through Friday from 9am-5pm PT.
What’s my order status?
Once your order has shipped, you will receive an email with a USPS tracking number to track your package from our warehouse directly to your door.
Where do you ship?
We ship all orders from our warehouse in Los Angeles, CA to everywhere in the world including PO Boxes and all military locations via their APO, FPO, and DPO addresses.
How much does shipping cost?
We provide free shipping on all U.S. and Canadian orders. All other international orders have a flat rate of $12 per order.
Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.
How long does it take for my order to arrive?
- Orders are processed within 1-2 business days before shipping.
- US orders are shipped via DHL (with final delivery by the USPS) and arrive within 2-7 business days.
- Canadian orders are shipped via USPS and arrive within 1-3 weeks.
- All other international orders are shipped via DHL and arrive within 6-10 business days.
- Orders shipped to Alaska, Hawaii and Puerto Rico arrive within 7 business days via DHL.
- Orders shipped to Guam and APO/FPO addresses arrive within 10 business days via DHL.
- For subscription orders and during holidays, orders take 1-3 business days to be processed before shipping.
- Currently, we do not offer expedited shipping on MeUndies orders.
What is the MeUndies 100% Satisfaction Guarantee on your first pair of undies?
For your first pair (1) of undies (Boxer Brief, Trunk, Men's Brief, The Boxer, Cheeky Brief, Bikini, Modal Thong, Boyshort, and Modal Lace Thong), we’ll provide a full return or exchange within 90 days- no questions asked. Please email firstname.lastname@example.org
or call (888) 552-6775
to start the process.
Please note: The 100% Satisfaction Guarantee does not apply to packs, and only applies to your first single (1) pair.
What is your return policy?
Your first pair of underwear is covered under our 100% Satisfaction Guarantee.
For all subsequent underwear purchases, returns are accepted within 90 days of you receiving the product if they are: unworn, unwashed, and in the original condition you received them.
For all other products, (The French Terry Collection, The Lounge Pant, Men's and Women's Tees, and Socks) returns are accepted within 90 days of you receiving the product if they are: unwashed and in the original condition you received them.
or call (888) 552-6775
to start the process.
For U.S. orders, we offer free return postage. For all international orders, including Canadian orders, return postage is not provided.
How does the subscription plan work?
As a member, you unlock special pricing (up to 33% savings), automatically receive your MeUndies every month, and gain access to our new, limited edition Design of the Month patterns.
To enroll, select “Subscribe & Save” on the desired product page. A confirmation of your subscription plan will appear. To finalize, click on the “Add To Cart And Subscribe” button and check out.
If you'd like to change or cancel your subscription, please click here
When am I charged for my subscription?
If you enrolled in a monthly subscription before 9/29/16, your card will be charged and your order will be processed on the 6th of every month until 11/1/16. Beginning 11/1/16, your card will be charged and your order will be processed on the anniversary of when your first subscription order processed. If your anniversary date is the 29th of the month or later, however, your anniversary date will be the 28th of the month.Please login and check your account page to see your anniversary date.
Starting on 9/29/16, for all new monthly subscription plans, your card will be charged and your order will be processed on your anniversary date. If your anniversary date is the 29th of the month or later, however, your anniversary date will be the 28th of the month.
How do I change or cancel my subscription?
If you'd like to change or cancel your subscription plan, please log in to your MeUndies account and select the "Subscriptions" tab. From this tab, you can update your subscription order, skip your next order, or unsubscribe at any time.
Please note: For future subscription renewal orders before 11/1/16, please modify or cancel your subscription plan by the 5th to avoid being charged.
For future subscription renewal orders after 11/1/16, please modify or cancel your subscription plan by the day before your anniversary date to avoid being charged.